14 DIFFERENCES ยท 14 THE SAME
Dialpad vs Grasshopper
Last verified
SHORT ANSWER
Dialpad and Grasshopper both meet every requirement for 8 jobs we track, including auto attendant, call forwarding and two-way business texting. The biggest differences in the data: ring several devices at once is included on Dialpad and add-on on Grasshopper and toll-free numbers is included on Grasshopper and add-on on Dialpad.
Both meet every requirement for
Choose Grasshopper if
- - You need toll-free numbers: Grasshopper lists it as included, Dialpad as add-on.
- - You weigh user reviews: reviews of Grasshopper are mostly positive, of Dialpad mixed.
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of Grasshopper are mostly positive, with customer support the most common complaint.
Grasshopper publishes only a starting price (from $14/month), so its cost rows show no monthly total.
Differences 14
| Field | Dialpad | Grasshopper |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | From $14/month |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $75/mo | From $14/month |
| COSTAuto attendant: monthly cost at 25 users | $375/mo | From $14/month |
| COSTPricing model | Per user per month | Starting price only |
| FEATURESRing several devices at once | Included | Add-on |
| FEATURESSigns a HIPAA BAA | Included | Not published by the vendor |
| FEATURESToll-free numbers | Add-on | Included |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| COMPLIANCESOC 2 Type II | Yes | Not published by the vendor |
| COMPLIANCEData residency | US | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | Not published by the vendor |
| REVIEWSReview sentiment | Mixed | Mostly positive |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
The same on both 14
| Field | Dialpad | Grasshopper |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |