14 DIFFERENCES ยท 18 THE SAME
Dialpad vs Zoom Phone
Last verified
SHORT ANSWER
Dialpad and Zoom Phone both meet every requirement for 9 jobs we track, including auto attendant, virtual and international numbers and toll-free numbers. The biggest differences in the data: toll-free numbers is included on Zoom Phone and add-on on Dialpad and audio conference bridge is included on Dialpad and add-on on Zoom Phone.
Both meet every requirement for
Choose Dialpad if
- - You need audio conference bridge: Dialpad lists it as included, Zoom Phone as add-on.
- - You need breadth in native integrations: Dialpad 6 native, Zoom Phone 5 native.
Differences 14
| Field | Dialpad | Zoom Phone |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $75/mo | Unknown |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | Unknown |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | Not published by the vendor | 1 user |
| FEATURESToll-free numbers | Add-on | Included |
| FEATURESNative CRM integration | Higher tier (Pro) | Included |
| FEATURESAudio conference bridge | Included | Add-on |
| COMPLIANCESOC 2 Type II | Yes | Not published by the vendor |
| COMPLIANCEData residency | US | Unknown |
| COVERAGECountries with phone numbers | Not published by the vendor | 34 countries |
| INTEGRATIONSNative integrations | 6 native | 5 native |
| REVIEWSReview sentiment | Mixed | Unknown |
| ACCEPTANCEi-gaming | Unknown | Not accepted |
The same on both 18
| Field | Dialpad | Zoom Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESSigns a HIPAA BAA | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |