18 DIFFERENCES ยท 13 THE SAME
Dialpad vs GoTo Connect
Last verified
SHORT ANSWER
Dialpad and GoTo Connect both meet every requirement for 8 jobs we track, including auto attendant, toll-free numbers and second business number. The biggest differences in the data: toll-free numbers is included on GoTo Connect and add-on on Dialpad and call transcription is included on Dialpad and add-on on GoTo Connect.
Both meet every requirement for
Choose Dialpad if
- - You need call transcription: Dialpad lists it as included, GoTo Connect as add-on.
- - You need sends call summaries: Dialpad lists it as included, GoTo Connect as add-on.
- - You need breadth in native integrations: Dialpad 6 native, GoTo Connect 3 native.
- - You weigh user reviews: reviews of Dialpad are mixed, of GoTo Connect mostly negative.
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 18
| Field | Dialpad | GoTo Connect |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | Custom quote |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | Custom quote |
| COSTCall and speech analytics: monthly cost at 25 users | $2,225/mo | Custom quote |
| COSTPricing model | Per user per month | Custom quote |
| COSTFree trial | Yes | Not published by the vendor |
| FEATURESToll-free numbers | Add-on | Included |
| FEATURESNative CRM integration | Higher tier (Pro) | Unknown |
| FEATURESCall transcription | Included | Add-on |
| FEATURESSends call summaries | Included | Add-on |
| COMPLIANCESOC 2 Type II | Yes | Not published by the vendor |
| COMPLIANCEData residency | US | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 3 native |
| REVIEWSReview sentiment | Mixed | Mostly negative |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
| ACCEPTANCELead generation | Unknown | Accepted with conditions |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
The same on both 13
| Field | Dialpad | GoTo Connect |
|---|---|---|
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESSigns a HIPAA BAA | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |