9 DIFFERENCES ยท 20 THE SAME
Dialpad vs Intermedia Unite
Last verified
SHORT ANSWER
Dialpad and Intermedia Unite both meet every requirement for 10 jobs we track, including auto attendant, toll-free numbers and second business number. The biggest differences in the data: Dialpad costs 46% less for toll-free numbers at 2,000 minutes/month and Dialpad costs 46% less for business phone system at 25 users.
Both meet every requirement for
Choose Dialpad if
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $75 a month against $140.
- - You want the lower cost for business phone system at 25 users: $375 a month against $700.
- - You want the lower cost for call recording at 25 users: $375 a month against $700.
- - You need configurable recording retention: Dialpad lists it as included, Intermedia Unite as add-on.
Differences 9
| Field | Dialpad | Intermedia Unite |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | $140/mo |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | $700/mo |
| COSTCall recording: monthly cost at 25 users | $375/mo | $700/mo |
| COSTFree trial | Yes | Not published by the vendor |
| FEATURESNative CRM integration | Higher tier (Pro) | Included |
| FEATURESConfigurable recording retention | Included | Add-on |
| COMPLIANCEData residency | US | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 14 native |
| REVIEWSReview sentiment | Mixed | Unknown |
The same on both 20
| Field | Dialpad | Intermedia Unite |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESToll-free numbers | Add-on | Add-on |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESSigns a HIPAA BAA | Included | Included |
| FEATURESAudio conference bridge | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |
| COMPLIANCESOC 2 Type II | Yes | Yes |