Vonage APIin review

Not a fit when you need

AI voice agents: missing ai voice agent for outbound and inbound, transfers calls to staff, sends call summaries, native crm integration.

Appointment confirmation calls: missing outbound ivr calls, native crm integration.

Appointment reminders: missing sends sms, scheduled and triggered messages, two-way texting, keywords and automatic opt-out.

Branded caller ID and CNAM: missing branded caller id (name and logo), outbound cnam registration.

Bulk and A2P SMS: missing sends sms, 10dlc brand and campaign registration, delivery receipts, keywords and automatic opt-out.

Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.

Call forwarding: missing call forwarding to any number, ring several devices at once.

Call tracking and attribution: missing tracking number pools, dynamic number insertion, call attribution reports.

Call transcription: missing call transcription, sends call summaries.

Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.

Email to SMS: missing email to sms gateway, two-way texting.

HIPAA-compliant fax: missing encrypted online fax, signs a hipaa baa.

International calling for business: missing published international per-minute rates, international numbers.

IoT and M2M connectivity: missing iot sims and data plans.

IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.

Mass notifications: missing mass alerts across sms, voice and email, sends sms, voice broadcast campaigns, delivery receipts.

MMS marketing: missing sends mms (images), contact lists and segments, keywords and automatic opt-out.

Number lookup and validation: missing number lookup and line type.

Number masking: missing number masking (proxy numbers), programmable voice api, sms api.

Number porting: missing number porting.

Order and delivery notifications: missing sms api, delivery receipts, sends sms.

Outbound IVR and payment reminder calls: missing outbound ivr calls, take payments in ivr, calling-hours restrictions by recipient time zone.

Payment reminders and text to pay: missing payment links in texts, two-way texting, pci dss compliant.

PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.

Phone surveys: missing ivr surveys, outbound ivr calls.

RCS business messaging: missing rcs business messaging, sends sms.

Second business number: missing local numbers, mobile softphone app, two-way texting.

Short codes: missing dedicated or shared short codes, sends sms, keywords and automatic opt-out.

SIP trunking for an existing PBX: missing sip trunks, works with your existing pbx, e911 service, number porting.

SMS and voice APIs: missing sms api, programmable voice api, delivery receipts.

SMS chatbots: missing sms chatbot flows, two-way texting.

SMS marketing: missing sends sms, sends mms (images), keywords and automatic opt-out, contact lists and segments, scheduled and triggered messages, 10dlc brand and campaign registration.

SMS OTP and 2FA: missing verification (otp) api, sends sms, sms pumping fraud protection, delivery receipts.

SMS surveys: missing sms surveys, two-way texting.

Spam label and caller ID reputation: missing spam label monitoring and remediation, stir/shaken a attestation, outbound cnam registration.

TCPA, consent and 10DLC: missing consent capture and records, do-not-call list management.

Toll-free numbers: missing toll-free numbers, call forwarding to any number.

Two-way business texting: missing two-way texting, shared team inbox for messages, 10dlc brand and campaign registration.

Vanity numbers: missing vanity number search, toll-free numbers.

Virtual and international numbers: missing local numbers, international numbers, call forwarding to any number.

Voice broadcasts and ringless voicemail: missing voice broadcast campaigns, ringless voicemail, do-not-call list management, consent capture and records.

Voice OTP and flash call: missing verification (otp) api, voice otp.

WhatsApp customer support: missing whatsapp business platform access, shared team inbox for messages.

WhatsApp marketing: missing whatsapp business platform access, whatsapp template messages, contact lists and segments.