CONTACT CENTER (CCAAS) · BY 8X8 CONTACT CENTER
8x8 Contact Centerin review
Last verified
Best fit when you need
No use case where every required feature is met.
Not a fit when you need
Auto attendant: missing auto attendant menu, business-hours routing rules, call forwarding to any number.
Call and speech analytics: missing call transcription, speech analytics, sentiment analysis.
Call monitoring and QA: missing live call monitoring, whisper and barge, qa scorecards.
Call recording: missing call recording, configurable recording retention.
Call routing: missing business-hours routing rules, skills-based routing, call forwarding to any number, ring several devices at once.
Call transcription: missing call transcription, sends call summaries.
Click-to-call and in-app calling: missing webrtc calling sdk, click-to-call web widget.
Debt collection calls: missing power dialer, do-not-call list management, calling-hours restrictions by recipient time zone, call frequency caps per contact, call recording.
IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.
Omnichannel support: missing call queues, one agent inbox for voice, chat and email, web chat channel, email channel.
Overflow answering: missing takes overflow when your line is busy, takes and delivers messages, transfers calls to staff.
PCI-safe phone payments: missing dtmf masking for card payments, pci dss compliant, take payments in ivr.
Queue callback: missing call queues, callback instead of waiting in queue.
Sales dialing: missing power dialer, do-not-call list management, call recording, native crm integration.
Speed to lead: missing calls new leads from a webhook, native crm integration.
Support call queues: missing call queues, skills-based routing, call recording, real-time queue wallboards.
WhatsApp customer support: missing whatsapp business platform access, shared team inbox for messages.
Workforce management: missing volume forecasting, agent scheduling.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
Passes every required check · 0
No use case where every required feature is met.
Partial fit · 18
Auto attendant0/3#21 of 27Call and speech analytics0/3#22 of 27Call monitoring and QA0/3#13 of 13Call recording0/2#21 of 27Call routing0/4#24 of 27Call transcription0/2#29 of 36Click-to-call and in-app calling0/2#17 of 22Debt collection calls0/5#20 of 21IVR self-service0/3#30 of 36Omnichannel support0/4#12 of 13Overflow answering0/3#24 of 27PCI-safe phone payments0/3#18 of 22Queue callback0/2#11 of 13Sales dialing0/4#21 of 21Speed to lead0/2#32 of 32Support call queues0/4#24 of 27WhatsApp customer support0/2#33 of 37Workforce management0/2#10 of 13True monthly cost
No verified plan prices yet.
List price: cheapest plan at that volume, including any base fee and overage. Effective adds the forced add-ons. Median of 53 other tracked products priced on users in the same currency. Full pricing breakdown
Price history
No price changes recorded
Reliability (90 days)
Integrations
None recorded.
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Amazon Connect | 30% | Shares 0 use cases | — | — |
| Genesys Cloud | 30% | Shares 0 use cases | $1,875 | — |
| NICE CXone | 30% | Shares 0 use cases | $2,750 | — |
| RingCX | 30% | Shares 0 use cases | $1,625 | — |
Publication status: not indexed yet
- Product record is a draft (in review)
- Pricing not verified in the last 90 days
- 0 of 10 features filled with sources