CONTACT CENTER (CCAAS) · BY ZOOM
Zoom Contact Center alternatives
Last verified
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion.
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Talkdesk | 68% | 4 native integrations vs 3 | — | Compare |
| Genesys Cloud | 58% | Shares 1 use case | — | — |
| RingCX | 50% | 4 native integrations vs 3 | — | — |
| Amazon Connect | 41% | Shares 2 use cases | — | — |
| CloudTalk | 39% | Costs 56% less at 25 users | €625 | — |
| Five9 | 36% | 11 native integrations vs 3 | Custom quotePublic estimates: £40 to £91 per user / month (1 source) | Compare |
| 8x8 Contact Centerin review | 30% | Shares 0 use cases | Custom quotePublic estimates: $85 to $140 per user / month (2 sources) | — |
| Aircall | 30% | 7 native integrations vs 3 | — | — |
| NICE CXone | 30% | 7 native integrations vs 3 | — | — |
| Intermedia Unite | 28% | 14 native integrations vs 3 | — | — |
| Zoom Phone | 24% | Costs 64% less at 25 users | €506 | — |
| RingCentral | 24% | 11 native integrations vs 3 | — | — |
| JustCall | 22% | 10 native integrations vs 3 | €750 | — |
| Nextiva | 21% | 6 native integrations vs 3 | — | — |
| Dialpad | 21% | 6 native integrations vs 3 | — | — |
| Bland AI | 20% | 15 native integrations vs 3 | — | — |
| Dialzara | 20% | 6 native integrations vs 3 | — | — |
| Heymarket | 20% | 10 native integrations vs 3 | — | — |
| net2phone | 20% | 5 native integrations vs 3 | — | — |
| SimpleTexting | 20% | 7 native integrations vs 3 | — | — |
| SIP.US | 20% | Shares 0 use cases | — | — |
| Convoso | 15% | Shares 0 use cases | Custom quote, no public estimates found | — |
| GoTo Connect | 9% | Shares 2 use cases | Custom quotePublic estimates: $26 to $34 per user / month (2 sources) | — |
| Grasshopper | 4% | Shares 1 use case | From $14/month | — |
Publication status: not indexed yet
- 2 of 3 alternatives with overlap above 50% (draft and sample products excluded)