CONTACT CENTER (CCAAS) · BY GENESYS
Genesys Cloud alternatives
Last verified
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion.
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| RingCX | 64% | 4 native integrations vs 3 | $1,625 | Compare |
| Zoom Contact Center | 58% | Shares 1 use case | — | — |
| Talkdesk | 47% | 4 native integrations vs 3 | $2,125 | Compare |
| CloudTalk | 43% | 6 native integrations vs 3 | — | Compare |
| Amazon Connect | 35% | Shares 1 use case | — | — |
| Aircall | 34% | Costs 60% less at 25 users | $750 | — |
| 8x8 Contact Centerin review | 30% | Shares 0 use cases | Custom quotePublic estimates: $85 to $140 per user / month (2 sources) | — |
| NICE CXone | 30% | 7 native integrations vs 3 | $2,750 | — |
| Intermedia Unite | 24% | Costs 63% less at 25 users | $700 | — |
| Convoso | 23% | Shares 1 use case | Custom quote, no public estimates found | Compare |
| JustCall | 22% | 10 native integrations vs 3 | — | — |
| Dialpad | 21% | Costs 80% less at 25 users | $375 | Compare |
| Nextiva | 21% | Costs 80% less at 25 users | $375 | — |
| Bland AI | 20% | 15 native integrations vs 3 | — | — |
| Dialzara | 20% | 6 native integrations vs 3 | — | — |
| Five9 | 20% | 11 native integrations vs 3 | Custom quotePublic estimates: £40 to £91 per user / month (1 source) | Compare |
| Heymarket | 20% | 10 native integrations vs 3 | $1,225 | — |
| net2phone | 20% | Costs 61% less at 25 users | $725 | — |
| RingCentral | 20% | Costs 73% less at 25 users | $500 | — |
| SimpleTexting | 20% | 7 native integrations vs 3 | — | — |
| SIP.US | 20% | Shares 0 use cases | — | — |
| Zoom Phone | 20% | 5 native integrations vs 3 | — | — |
| PhoneBurner | 10% | Shares 1 use case | $3,500 | Compare |
| VanillaSoft | 10% | 6 native integrations vs 3 | Custom quote, no public estimates found | — |
| Nooks | 8% | 4 native integrations vs 3 | Custom quotePublic estimates: $65 to $150 per user / month (3 sources) | Compare |
| Kixie | 7% | 5 native integrations vs 3 | Custom quote | — |
| Readymode | 6% | 19 native integrations vs 3 | $4,975 | — |
Publication status: not indexed yet
- 2 of 3 alternatives with overlap above 50% (draft and sample products excluded)