CLOUD PHONE SYSTEM (UCAAS) · BY OOMA
Ooma Office
Not a fit when you need
Auto attendant: missing business-hours routing rules, call forwarding to any number.
Call and speech analytics: missing speech analytics, sentiment analysis.
Virtual and international numbers: missing international numbers, call forwarding to any number.
AI receptionist: missing answers 24/7 including holidays, transfers calls to staff, sends call summaries.
Call failover and redundancy: missing automatic failover routing, geo-redundant data centers.
Call forwarding: missing call forwarding to any number, ring several devices at once.
Call recording: missing call recording, configurable recording retention.
Call routing: missing business-hours routing rules, skills-based routing, call forwarding to any number, ring several devices at once.
E911 for remote staff: missing e911 service, dynamic e911 location for remote staff.
International calling for business: missing published international per-minute rates, international numbers.
IVR self-service: missing multi-level ivr menus, speech recognition in ivr, call queues.
Missed-call text-back: missing missed-call text-back, two-way texting.
Paging and intercom: missing overhead and group paging, desk-to-desk intercom.
Support call queues: missing call queues, skills-based routing, call recording, real-time queue wallboards.
Teams and Zoom calling: missing microsoft teams direct routing, zoom phone byoc.
Texting from a landline or toll-free number: missing text-enables an existing landline, two-way texting, toll-free texting verification.
Two-way business texting: missing two-way texting, shared team inbox for messages, 10dlc brand and campaign registration.
Fit by use case
Required features passed for each job, plus rank among tracked products for that job.
True monthly cost
| Users | Plan | List price | Effective | vs median |
|---|---|---|---|---|
| 5 | Ooma Office Essentials | $19.95 | $99.75 | -49% |
| 25 | Ooma Office Essentials | $19.95 | $499 | -49% |
| 100 | Ooma Office Essentials | $19.95 | $1,995 | -49% |
Effective: plan price plus any base fee and overage at that volume. Median of 53 other tracked products priced on users. Add-ons a job requires are added on use case pages. Full pricing breakdown
Price history
Ooma Office Essentials plan, 1 recorded price
Reliability (90 days)
Integrations
- Salesforce · native
- Google Workspace · native
- Microsoft 365 · native
- Jobber · native
- Nexhealth · native
Compliance
Acceptance by industry
No acceptance records.
Alternatives
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion. All alternatives
| Product | Overlap | Shared use cases | Tool types | 25 users | Compare |
|---|---|---|---|---|---|
| Microsoft Teams Phone | 58% | Number porting | Cloud phone system (UCaaS) | $250 | Compare |
| Dialpad | 45% | Number porting, Conference calling | Contact center (CCaaS), Cloud phone system (UCaaS) | $375 | Compare |
| Zadarma | 43% | Number porting, Conference calling | SIP trunking provider, Cloud phone system (UCaaS), Virtual number provider | — | Compare |
| Quo | 41% | Number porting | SMS platform, Cloud phone system (UCaaS) | $375 | Compare |